College

We appreciate your visit to Differentiate between the standard for IT Service performance management ISO IEC 20000 2005 and two established IT frameworks namely COBIT and ITIL. This page offers clear insights and highlights the essential aspects of the topic. Our goal is to provide a helpful and engaging learning experience. Explore the content and find the answers you need!

Differentiate between the standard for IT Service performance management (ISO/IEC 20000: 2005) and two established IT frameworks, namely COBIT and ITIL.

Answer :

Final answer:

ISO 20000: 2005 is a standard for IT service management systems, ensuring high quality of service. COBIT is a framework addressing business and IT management, focusing on governance and risk. ITIL, on the other hand, is oriented towards aligning IT services to business operations.

Explanation:

The ISO/IEC 20000: 2005 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve the SMS. The goal is to provide consistent, efficient services.

COBIT (Control Objectives for Information and Related Technologies) is a framework for IT governance and management. It's designed to support business goal achievement by providing a holistic approach to IT management, addressing both technology and business risks.

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management. It focuses on aligning IT services with the needs of the business. Unlike COBIT, which covers the end-to-end business and IT functional areas, ITIL focuses mainly on IT services.

Learn more about IT Frameworks here:

https://brainly.com/question/34162069

#SPJ11

Thanks for taking the time to read Differentiate between the standard for IT Service performance management ISO IEC 20000 2005 and two established IT frameworks namely COBIT and ITIL. We hope the insights shared have been valuable and enhanced your understanding of the topic. Don�t hesitate to browse our website for more informative and engaging content!

Rewritten by : Barada