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Select the correct answer.

Which practice represents the trait of effective communication?

A. Speaking in a manner that is difficult to understand
B. Speaking clearly
C. Pronouncing some words incorrectly
D. Being unable to provide details of products

Answer :

Final answer:

The trait of effective communication in customer service is best represented by speaking clearly. This practice ensures that information is conveyed without confusion. The correct answer among the options given is speaking clearly (Option B).


Explanation:

Effective Communication in Customer Service


Effective communication is a vital skill in customer service, allowing representatives to convey information clearly and efficiently. In the options provided:



  2. A. Speaking in a manner that is difficult to understand - This is counterproductive and hinders communication.

  4. B. Speaking clearly - This is the best practice, as it ensures that the listener understands the message without confusion.

  6. C. Pronouncing some words incorrectly - This can lead to misunderstandings and can undermine the effectiveness of communication.

  8. D. Being unable to provide details of products - This also indicates poor communication skills, as customers need accurate and detailed information.


Therefore, the correct answer is B. speaking clearly, which helps in building trust and ensuring customer satisfaction.


Learn more about effective communication here:

https://brainly.com/question/1423564


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