**Case Study: Motivating Others**

**Instructions:**
Read the case study "Motivating Others." Decide which motivation theories best apply to each individual and what actions you would take to motivate Joanne Harper, John Weston, Carol Sinclair, Neville Santo, and Tony Hamilton.

**Case Study:**

**Looking for Something More**
- **Joanne Harper** is an office manager for Zepco, a medium-sized printing business. She is 41, unmarried, and lives alone. Joanne has been the office manager for the last five years and earns about $39,000. She began in the personnel administration section and has been with the company for 20 years. Recently, she's been feeling bored and believes she hasn't accomplished much in her life. She is contemplating asking for a year's leave of absence to go on an around-the-world cruise.

**Doing It My Way**
- **John Weston** is a welder with a mining company in the Pilbara, Western Australia. At 27, he is unmarried and has worked with the company for two years. He has been disciplined twice for not following instructions—he always believes he has a better way. His base wage is $25,400, but he typically averages $60 a week in overtime. John sometimes thinks that if he had enough money, he would start his own business making trailers for cars and boats. However, he knows he's a good welder and could continue with this company, making enough money to be content without working too hard.

**Which Way to Go?**
- **Carol Sinclair** is a research chemist with a multinational chemical company in Christchurch, New Zealand. She joined her current company four years ago after graduating with a Bachelor of Science degree. At 26, she is married and childless. Her current salary is $34,500. Carol is considering returning to university for a master’s degree in management because she believes she would be an excellent manager for the research section. However, she's been experiencing some marital issues, which makes her hesitant to commit to another degree program. She has asked for your advice as her manager about pursuing the master's program. Carol would need Tuesday afternoons off to attend a course at the university so that she wouldn’t have too many night commitments.

**Lacking Initiative**
- **Neville Santo** is a 22-year-old who graduated last year from a specialized administrative skills program at the university. He was a bright student and came to the company with several strong recommendations from faculty members. Since joining your business in the clerical section last June, his work has been satisfactory. He isn't an outstanding employee, but neither is he underperforming. At times, Neville lacks initiative, and he has arrived at work over two hours late without prior notice on three occasions. While he enjoys sports and is reputed to be a good athlete, he does not participate in any of the company teams. You are aware that he is interested in becoming a supervisor.

**The High-Flier**
- **Tony Hamilton** is the technical director in an important division of a major Australian financial investment organization. At 33, he has four children aged eleven, eight, five, and four. Tony currently earns $55,000 a year and resides in a plush suburb of a large Australian city. He has been with the company for eight years, starting as an engineer with a salary of $24,000. Within four years, he became the chief engineer in his division and was promoted to his current position last year. Tony feels he is more capable, intelligent, and willing to take risks than most of those around him. He aspires to become a managing director within the next seven years.

**References:**
- Bartol, K., Martin, D., Tein, M., & Matthews, G. (1998). *Management: A Pacific Rim Focus* (2nd ed.). Sydney, NSW: McGraw-Hill.
- Burke, R., & Barron, S. (2014). *Project Management Leadership* (2nd ed.). Chichester, West Sussex: John Wiley & Sons.
- Chapman, A. (2002). X-Y Theory Questionnaire. Retrieved September 14, 2014, from http://www.businessballs.com/mcgregor.htm
- Clark, D. (2010). Teamwork Survey. Retrieved September 14, 2014, from http://www.nwlink.com/~donclark/leader/teamsuv.html
- Davidson, P., Simon, A., Gottschalk, L., Hunt, J., Wood, G., & Griffin, R. (2006). *Management - Core Concepts and Skills*. Milton, Qld: Wiley.
- Meredith, J., & Mantel, S. (2009). *Project Management: A Managerial Approach* (7th ed.). Danvers, MA: Wiley.
- Robbins, S. P., Millett, B., Cacioppe, R., & Waters-Marsh, T. (1998). *Organisational Behaviour - Leading and Managing in Australia and New Zealand* (2nd ed.). Sydney: Prentice Hall.