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Answer :
"Advocacy is the rung of the customer loyalty ladder where the customer convinces others to purchase/join."
The rung of the customer loyalty ladder where the customer convinces others to purchase or join is called advocacy. Advocacy is the highest level of customer loyalty and is when customers become advocates of a brand or product and actively promote it to others. This is often done through word-of-mouth recommendations to friends, family, and colleagues, as well as on social media platforms, online reviews, and other forms of feedback and commentary.
Therefore, advocacy is the answer to the question, "Advocacy is the rung of the customer loyalty ladder where the customer convinces others to purchase/join."
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