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Answer :
A. Our facial expressions and eye contact are two nonverbal ways we communicate to a potential customer.
- These nonverbal cues are essential in building rapport, showing confidence, and communicating emotions effectively to potential customers.
- Nonverbal communication is crucial in creating rapport and building relationships, especially with potential customers.
- Facial expressions and eye contact are key elements because they help convey emotions and show attentiveness. Smiling and making eye contact help in demonstrating friendliness and sincerity, which can be very persuasive to a potential customer.
- For example, maintaining eye contact can show confidence and trustworthiness, while facial expressions can convey enthusiasm or empathy.
- These nonverbal cues often carry more weight than words, making them essential tools in effective communication.
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