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A client is extremely angry, and the nurse is worried about imminent violence towards others on the unit. Identify three steps the nurse can take to handle aggressive or escalating behavior.

Answer :

When faced with a client who is extremely angry and the three steps the nurse can take to handle aggressive or escalating behavior ensure personal safety, communicate calmly, and implement de-escalation techniques

The nurse's first priority is to ensure the safety of themselves and others. They should maintain a safe distance from the client, remove any potential weapons or objects that could be used as weapons, and call for assistance from security or other staff members trained in crisis intervention.

The nurse should use a calm and non-confrontational tone while speaking with the client. They should actively listen to the client's concerns and validate their feelings. It is essential to avoid arguing or challenging the client, as this can further escalate the situation. The nurse can use de-escalation techniques to defuse the situation. These include maintaining a non-threatening body posture, offering options or choices, providing a quiet and safe space for the client, and using distraction or redirection techniques.

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