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Answer :
Individuals outside the normal chain of command who act as problem solvers for both management and employees are called ombudsmen.
Ombudsmen are often appointed to investigate complaints and conflicts and to provide solutions that are fair and equitable to all parties involved. They can help employees, customers, or clients navigate complex policies and procedures, and can also assist management in identifying areas for improvement in their organization. Ombudsmen can be found in a variety of settings, including corporations, universities, and government agencies.
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