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Pierre worked last night, but when you come in the next morning, it doesn't look like he's done the closing activities. Which would be the best course of action?

A. Document the lack of closing efforts. If it happens again, ask Pierre to show you how to close the office.

B. Ask what happened, and listen with empathy. Let Pierre know that you understand, but will have to call Associate Relations.

C. Ask what happened and listen with empathy. Ask Pierre if he can show you where you keep the opening and closing checklists. Review the lists with Pierre.

D. Complete both the opening and closing tasks yourself, then speak with Pierre about the expectation to complete the checklist items each evening. Have him walk you through the checklist so you can feel confident he knows what to do next time.

Answer :

Final answer:

The best course of action when Pierre fails to complete closing activities is to ask him about what happened and listen with empathy. Reviewing the closing checklist together helps ensure he understands the expectations moving forward. Documentation of the incident may also be necessary if the issue recurs.


Explanation:

Best Course of Action for Addressing Pierre's Failure to Close Activities


When you find that Pierre did not complete the closing activities after his shift, it is essential to handle the situation thoughtfully and constructively. Here’s a recommended approach:



  2. Ask what happened and show empathy. Start by inquiring about the reasons behind Pierre's failure to complete the closing activities. This can help create an open line of communication and make him feel supported rather than attacked.

  4. Review the closing checklists. After listening to Pierre's explanation, suggest that he show you where the opening and closing checklists are kept. This serves not only to refresh his memory but also to reinforce the importance of the checklist for future reference.

  6. Ensure clarity of expectations. Walk through the checklists together, discussing each step that needs to be completed. This reinforces understanding and responsibility.

  8. Document your conversation. If this is a recurring issue, document the lack of closing efforts. If it happens again, you can consider further actions such as involving higher management if necessary.


This approach fosters communication and improvement rather than solely focusing on the mistake, helping to build a stronger team dynamic in the long run.


Learn more about workplace communication here:

https://brainly.com/question/36248748


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