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Answer :
Final answer:
Apologize and search for the missing blanket is the best next step in providing exceptional customer service in this healthcare scenario, demonstrating empathy and a proactive approach. Option B is correct.
Explanation:
The best next step to provide good customer service when a patient's favorite blanket has gone missing is option B: Apologize and search for the blanket. This action shows empathy and a willingness to resolve the issue, which are critical components of providing excellent customer service in healthcare.
Offering a replacement immediately might be a quick fix, but it doesn't address the sentimental value the original blanket may have to the patient. Doing nothing or asking the patient to buy a new one are not acceptable as they do not demonstrate care or responsibility.
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