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Answer :
Final answer:
Outbound dialing can have three types of dialing modes: manual dialing, preview dialing, and power dialing.
Explanation:
Types of Dialing Modes in Outbound Dialing
Outbound dialing, also known as outgoing calls, can have different types of dialing modes based on the needs and preferences of the user. Here are three common types:
- Manual dialing: This mode involves users manually entering the phone number they wish to dial. It offers the most control and flexibility but can be time-consuming for large-scale calling.
- Preview dialing: With this mode, users are presented with the phone number and relevant customer information before each call. They can choose whether to proceed or skip the call, giving them a chance to prepare.
- Power dialing: In power dialing mode, a system automatically dials a list of phone numbers, connecting a call only when a live person is reached. This method is commonly used in call centers for high-volume calling.
Each dialing mode has its advantages and is suited for different scenarios and business needs.
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