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Answer :
To manage resistance when adding a patient portal, organizations need to identify possible sources such as the burden on systems, willingness to use, and navigation ability. Engaging users and stakeholders early, understanding their resistance, and aligning the portals' benefits with the organization’s long-term goals will help overcome these issues.
Identifying and Overcoming Resistance to Patient Portals:
When organizations decide to implement a patient portal, they should proactively identify potential sources of resistance. These sources often stem from the extra burden placed on systems and providers, as well as from users’ willingness to utilize these services and their ability to successfully navigate the system. To overcome resistance, it is vital to understand the underlying organizational culture and the specific patient-centered care goals.
One effective strategy is to engage with stakeholders early in the process. This includes pretesting the patient portal with members of the audience themselves, rather than relying solely on the opinions of health professionals. By doing this, organizations can identify the reasons for resistance, such as fear of change, increased workload, or negative impacts on the current system. A clear understanding of these factors allows for the development of tailored solutions that address stakeholder concerns.
Lastly, it’s essential to admit the problem exists. Engaging users and providers in dialogue about the value of the portal, highlighting how it will create happier clients and lead to a better reputation for the company, can encourage buy-in. This encompasses understanding the long-term goals and helping people feel proud to be part of the change. Only then can organizations create an effective plan of action to not only manage but embrace the change for improved care.
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