What is an example of a reinforcement strategy to implement a new patient portal in a healthcare setting?

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14-06-2024
Health

High School

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What is an example of a reinforcement strategy to implement a new patient portal in a healthcare setting?

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kumarprabhat kumarprabhat · Answer 1 · 2024-02-29T00:45:28-05:00

To reinforce the use of a new patient portal, healthcare providers can train staff in patient-centered communication and provide patients with immediate, actionable steps to utilize the portal. Structured communication strategies like ISBARR and I-PASS also support integration of the portal into clinical practice.

An example of a reinforcement strategy to implement a new patient portal in a healthcare setting is to train staff in patient-centered communication. This approach has been shown to increase patients' satisfaction with the information and continuity of care they receive, as highlighted by Norgaard et al. (2012). By doing so, healthcare providers can encourage greater utilization of the patient portal, as patients feel more informed and involved in their care.

Additionally, providing patients with immediate actions they can take, such as calling the clinic or sending a request through the patient portal, can reinforce the use of the new technology and improve information retention. Structured communication strategies like ISBARR.

Handoff reports, closed-loop communication, and I-PASS can be used to facilitate information sharing and promote the integration of the patient portal into everyday practice. Ensuring that these strategies are effectively utilized is crucial for the successful adoption of new technologies in healthcare settings.