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Answer :
Silent treatment is appropriate to give someone when the issue at hand is trivial.
Silent listening is also effective in situations where responding could cause more harm, such as allowing individuals to cool down or gather their thoughts.
However, this tactic can backfire if it appears that the person using it is avoiding the issue or not paying attention. For instance, in a counseling environment, silence can help the person reflect on their emotions, but in a heated argument, it may come across as dismissive or disengaged.
It is crucial to consider the context and the other person's perception when opting to remain silent. Sometimes, active listening with verbal and non-verbal cues might be more appropriate to show engagement and empathy.
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