**Leaders require certain knowledge, skills, and attitudes, and each is different in meaning and scope.**

**Indicate the key knowledge leaders must have (select 3 correct answers):**

- How to mentor
- Flexible and self-disciplined
- Adept at charting processes
- How to plan and conduct training programs
- Analytical understanding
- Team-building and behavior

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**Indicate the key attitudes (behaviors) leaders must have (select all that apply):**

- Purposeful

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**Training in a Total Quality (TQ) organization should be paramount for:**

- Employee onboarding
- Equipment operation
- Continual improvement efforts

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**Match the term associated with communication with its proper definition/description:**

1. **Nonverbal communication**: Facial expressions, gestures, body language
2. **Categories of communication**: Media (e.g., verbal, written, electronic)
3. **Interference**: Distractions like noise, poor signal quality
4. **Listening skill**: Engaged with your mind, ask questions, and/or repeat the message back to the sender to ensure understanding
5. **Premature judgment**: Jumping to conclusions before the message is complete, letting personal feelings get in the way of listening

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**Training provided by universities, consultants, or trade/professional associations is known as:**

- Combination training
- Internal training
- Expert training
- External training

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**Leaders of teams must establish this among members of their team:**

- Accountability
- Mutual support
- Reinforcement
- Trust

**Leadership must always set a consistent and positive example of ethical behavior.**

**The organization must create written guidelines that encourage and enforce ethical behavior and clearly state the consequences for employees who engage in unethical behavior.**

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**A person's need for acceptance is one motive for practicing organizational politics.**

- True
- False

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**An organized, systematic series of activities designed to enhance an individual's work-related knowledge, skills, and understanding or motivation is called:**

- Learning practice

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**Power politics is innate to all organizations but can be cured by a careful study and realignment of an organization's structure.**

- True
- False

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**"Quality is about me. Internal politics is about we."**

- True
- False

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**The instructor used this turn of phrase to describe the persuasion needed for leaders to succeed:**

- "Fool me once, shame on you; fool me twice, shame on me"
- "Make 'em, don't break 'em"