A call center employs 960 agents. Every month, 60 employees leave the company, and 60 new employees are hired. How long, on average, does an agent work for this call center?

Question

21-01-2024
Business

High School

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A call center employs 960 agents. Every month, 60 employees leave the company, and 60 new employees are hired. How long, on average, does an agent work for this call center?

Answer :

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DamonSalva7 DamonSalva7 · Answer 1 · 2024-11-17T18:12:14-05:00

Final answer:

On average, an agent works at the call center for 16 months, calculated by dividing the total number of agents by the monthly turnover rate.

Explanation:

Average Working Duration for Call Center Agents

To determine how long on average an agent works for the call center, given that every month 60 agents leave and 60 new ones are hired, we utilize the concept of average employee tenure. Since the total number of agents remains constant at 960, and every month there is a complete turnover of 60 agents, we calculate the average tenure by dividing the total number of agents by the monthly turnover rate. Therefore, the average working duration for an agent is 960 ÷ 60, which equals 16 months. This means that, on average, an agent works at the call center for 16 months before leaving.

To compute probabilities related to the number of calls, such as in a law office or a call center, we often employ the Poisson distribution or the exponential distribution based on the nature of the query and the provided data.