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Answer :
The benefits of customer loyalty lower costs of production. Option B is correct.
Customer loyalty is the willingness of a customer to engage with and repeatedly purchase from you as opposed to your competitors. It is a description of an ongoing emotional relationship between you and your customer. When a customer has a good experience with you, they become loyal, which helps build trust.
According to studies, new customers spend 67% less on goods and services than loyal customers do. Therefore, despite the fact that your most devoted customers only make up 20% of your audience, they contribute up to 80% of revenue. These numbers are hard to ignore when it is five times easier to keep a customer than to get a new one.
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Complete Question:
All of the following are benefits of customer loyalty EXCEPT:
a. valuable feedback.
b. lower costs of production.
c. repeat sales.
d. word-of-mouth promotion.
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