A chain of cause-and-effect relationships that appropriately links the four balanced scorecard perspectives is:

A. A high return on investment causes customer loyalty that results in skilled production workers who improve process quality.

B. Customer loyalty results in a high return on investment that enables the attraction of skilled production workers who improve process quality.

C. Skilled production workers help produce process quality that results in customer loyalty, which helps increase return on investment.

D. Improved process quality results in a high return on investment, causing customer loyalty, which leads to the ability to attract skilled production workers.

Question

14-03-2025
Business

High School

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A chain of cause-and-effect relationships that appropriately links the four balanced scorecard perspectives is:

A. A high return on investment causes customer loyalty that results in skilled production workers who improve process quality.

B. Customer loyalty results in a high return on investment that enables the attraction of skilled production workers who improve process quality.

C. Skilled production workers help produce process quality that results in customer loyalty, which helps increase return on investment.

D. Improved process quality results in a high return on investment, causing customer loyalty, which leads to the ability to attract skilled production workers.

Answer :

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The chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is: improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.

According to the balanced scorecard framework, the four perspectives - financial, customer, internal business processes, and learning and growth - are interconnected and influence each other. In this chain of cause-and-effect relationships, improved process quality leads to a high return on investment, which in turn leads to customer loyalty.

Customer loyalty then enables the organization to attract skilled production workers, which further improves process quality. This cycle of continuous improvement helps the organization achieve its strategic goals and objectives.

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