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As a student in the Principles of Management class at Ama Ghana University, you are expected to acquire experiential knowledge to solve real-life business problems after graduation. To achieve this objective, the 2020 class has been divided into ten groups, each working in a management capacity with ten consulting companies in the Greater Accra Region. San Consulting, the firm your group collaborates with, is a project management company specializing in real estate construction and management consulting. With twenty years of experience, it is the first choice for individuals and companies seeking quality service.

However, you have observed that many management practices have not evolved as quickly as needed in response to changes in the business environment. The accountant confirmed this during the last general meeting, stating that a percentage of San's profit margin is being lost due to these outdated practices. She cited an example where the surveying department spent eight labor hours generating data that had already been produced two weeks prior by another unit. The lack of communication led to wasted effort, a recurrent issue.

Furthermore, the increased demand for San Consulting's services has put significant pressure on the five managers, whose duties are not clearly defined. You've noticed that these managers perform tasks across various departments, hindering their ability to fulfill their responsibilities effectively due to an inefficient organizational structure.

You and your group are expected to write a report to the top-level management team analyzing the firm's situation.

**Questions**

1. Explain which of the four main management functions is/are not operating as it/they should within the firm. (3 Marks)

2. What recommendations will you make in your report to ensure this situation or a similar one does not occur again? (4 Marks)

3. Assume the top-level management team has accepted your recommendations. How can their effectiveness be evaluated three months after implementation? (4 Marks)

4. Discuss the organizational structure currently used by San Consulting. Would you recommend continuing with this structure? If yes or no, present four factors that influenced your decision regarding the right organizational structure for San Consulting. (5 Marks)

5. Identify and discuss the main problems the firm is likely to experience if (i) the current structure is continued or (ii) a new structure is implemented. (5 Marks)

1B) Akwamba made the statement, "Organizations cannot be successful if managers fail to pay attention to the forces in the external environment." Do you agree or not? Justify using practical examples. (9 Marks)

Answer :

Answer:

The organization structure is not clearly defined, Managers are performing duties in various departments at a time.

Explanation:

San Consulting is one of the finest consulting firm in the Greater Accra Region. The firm is always a first choice for individuals who want to pursue their career in business. The Organizational structure of San Consulting is not clearly defined. San's profits are falling because management practices are not according to the other competitive organizations. The managers working at San are facing excess workload and pressure for their work. Their job descriptions is not clearly defined and they are forced to work in multiple departments at the same time due to which they are losing focus on their own work.

Questions 1: Planning, organizing, leading and controlling

Question 2: The organizational structure needs to be set and every employee should have their defined job role so they are able to complete work with efficiency.

Question 3: The profits of San consulting will rise as there will be less duplication of work and every employee will be able to focus on their own task and will work with efficiency.

Question 4: Matrix. The matrix organizational structure is not suited in this organization. The right organizational structure for San consulting will be Functional Structure.

Question 5: (i) The profits for San Consulting will decline

(ii) The profit will rise because employee will focus more on their specific tasks.

1B. Yes agree. The managers need to focus on the external environment as well to identify the opportunities and threats present which can stimulate changes for the organization.

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Rewritten by : Barada