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**Week 4 Day 2 Case Study: Needles in the Haystack**

It's April, and business is growing. Since you started managing the dessert bar and coffee shop in Pinehaven Port, you've extended the weekend hours twice and have had to ask your three servers to work overtime several times. With summer approaching and tourists, along with summer residents, expected to increase the population at regular intervals until October, you're concerned about how busy the summer weekends will be.

You need more staff. The owner trusts your judgment (he should; he's your brother) and has told you to hire as many servers as you think you need for the upcoming busy season.

You made the mistake of posting an ad on national and local online job boards and received far too many résumés, even after the posting services did a first cut for keywords. After hours of quickly scanning through the "maybe" pile, you narrowed it down to 10 people to interview in your search for one more full-time and two new weekend servers.

You want to ensure that the applicants genuinely want a job until October. You don't want someone who is really seeking a permanent position and will quit as soon as one appears, sending you back to the haystack of résumés. Similarly, you don't want to hire someone for the weekend slot who will leave at the first sign of full-time hours elsewhere. You need interview questions that will allow you to make an apples-to-apples comparison of the candidates, assess their fit with your customer group, and determine whether they'd stay in the job for which they were hired.

**Task: Prepare a set of interview questions for a series of 45-minute interviews.**

Answer :

Can you please tell me about your previous work experience and why you left your last job? this question helps assess the candidate's work history and reasons for leaving previous positions.

providing insights into their job stability and commitment. what interests you about working in the dessert bar and coffee shop industry, specifically in a seasonal position? this question gauges the candidate's genuine interest in the industry and their understanding of the seasonal nature of the job, helping identify if they are seeking long-term or temporary employment. how do you handle stressful situations and work under pressure, especially during busy periods? this question assesses the candidate's ability to cope with the fast-paced environment and indicates their commitment to delivering quality service even during peak times.

The interview questions focus on assessing the candidate's work history, commitment to seasonal employment, ability to handle stressful situations, customer service skills, and availability for weekend and extended hours. By delving into these areas, the questions aim to identify individuals who are a good fit for the dessert bar and coffee shop, both in terms of their skills and their commitment to staying for the required duration.

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