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Business letters can be used to request information or action. Familiarize yourself with the organization of these direct request letters to communicate your purpose and achieve a positive outcome.

1. **Advice on Tone for a Request Letter:**
Your manager asks you for advice about the tone of a request letter she is composing to an irate customer. What advice would you give?
- Express appreciation in a fresh and efficient manner.

2. **Techniques for Clear Requests:**
What techniques can you use to make your request clear? Check all that apply.
- Organize your ideas.
- Itemize information to improve readability.
- Frame your request logically.
- Set an end date when appropriate.

3. **True or False:**
- True or False: This is an effective beginning for a direct reply letter.
- True
- False

4. **Graphic Devices in Direct Response Letters:**
Which graphic devices should be used in the body of a direct response letter?
- Lists, tables, headings, and other highlighting techniques.

5. **Strategies for Direct Response Messages:**
What strategies should a direct response message use? Check all that apply.
- Identify previous correspondence and the reason for writing in the subject line.
- Place the most important information first.
- Use graphic devices to make the message more readable.

6. **Online Customer Reviews:**
Complete the following sentence with the best choice. Online customer reviews may serve as a free and efficient quality-control system. Which of these guidelines should you follow when responding to customers online? Check all that apply.
- Own up to problems and mistakes.
- Respond in less than 24 hours.
- Direct users to approved information sources.

Answer :

Final answer:

The tone of a request letter to an irate customer should be professional and courteous. The letter should be clear and well-organized, and it's often beneficial to use graphic devices to enhance readability. It's also important to admit mistakes and respond promptly when interacting with customers online.

Explanation:

When composing a business request letter to an irate customer, the tone should be professional and courteous rather than matching the tone of the irate customer. It's crucial to express appreciation, but using emoticons isn't professional. The effectiveness of a request letter does indeed depend on its clarity; ensuring your ideas are well-organized, writing in a logical manner, and clarifying the deadline if appropriate are all excellent techniques.

Direct Reply Letters

The given example represents an effective beginning for a direct reply letter because it directly addresses the recipient and immediately dives into the subject matter without unneeded preamble. It's direct, polite, and resolves the issue at hand. Graphic devices are not unprofessional, and may in fact improve readability when utilized appropriately, with lists and tables being fitting examples, while all caps should be avoided. The strategies for a direct response letter should include identifying the reason for writing right in the subject line, placing most crucial information first, and using graphic devices to enhance legibility. Leaving an open-ended question to encourage dialogue can be helpful, but personal anecdotes should be avoided unless relevant. Online customer reviews indeed provide an efficient quality control system, and when responding to customers online, it is optimal to admit any mistakes or issues, respond promptly, direct the customer to accurate information sources, and avoid unnecessary upselling.

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Rewritten by : Barada

The advice that should be given to the manager about the tone of the request letter she is composing to an irate customer should be to Express appreciation in a fresh and efficient manner. In a direct request letter, the opening should ask the most important question or express a polite command.

The quality of information obtained from a request letter depends on the clarity of the inquiry. To make the request clear, one can organize their ideas, itemize information to improve readability, frame the request logically, and set an end date when appropriate. The statement "True" is the correct answer. This is an effective beginning for a direct reply letter. Graphic devices that should be used in the body of a direct response letter are lists, tables, headings, and other highlighting techniques.

The strategies a direct response message should use include identifying previous correspondence and the reason for writing in the subject line, placing the most important information first, including personal references to your own experience, and closing with an open-ended question to promote dialogue.When responding to customers online, one should own up to problems and mistakes, respond in less than 24 hours, direct users to approved information sources, and use the opportunity to upgrade your customer to a more expensive product. When writing a request letter, there are certain techniques that need to be followed in order to make your request clear.

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