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Answer :
Final answer:
The keys to customer observation involve using your senses to gather information about customers by seeing how they walk, interact, and react, and hearing how they talk. Smell is also an important sense to utilize. By observing how customers look and what they do, you can gain valuable insights into their behavior and preferences.
Explanation:
The keys to customer observation involve using your senses to gather information about customers. This includes seeing how they walk, interact, and react, as well as hearing how they talk. Another important sense to utilize is smell, as it can provide insights into their preferences and habits. By observing how customers look and what they do, you can gain valuable insights into their behavior and preferences.
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Final answer:
Customer observation entails understanding customer behavior by looking at their interactions, reactions, and what they do in certain situations. It involves capturing verbal and non-verbal cues to comprehend their needs and satisfaction.
Explanation:
The keys to customer observation mainly revolve around understanding customer behavior and reactions. Observations include how they interact with your products or services, how they react to certain situations or stimuli, and what they do in certain scenarios. . It is all about capturing both verbal and non-verbal cues to understand their needs, preferences, and level of satisfaction. See how they walk or talk might provide some signs but shouldn't be the primary focus in customer observation.
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