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While supporting your client, you have determined that an issue has occurred that you cannot resolve, and a trouble ticket needs to be generated. You create that trouble ticket by going to:

a. Help.Aternity.com
b. Help.Riverbed.com
c. Support.Aternity.com
d. Support.Riverbed.com

Answer :

Final answer:

Option C. For resolving an issue with Aternity that cannot be fixed on your own, you would need to generate a trouble ticket through Support.Aternity.com, providing the site supports ticket generation for this purpose. Verify that Aternity is indeed the software in use before proceeding.

Explanation:

When you are supporting a client and encounter an issue that you cannot resolve, resulting in the need to generate a trouble ticket, the correct website to visit would typically be the support site associated with the service or software that is experiencing the issue. In the case of the options provided:

  • Help.Aternity.com
  • Help.Riverbed.com
  • Support.Aternity.com
  • Support.Riverbed.com

Support.Aternity.com is likely the correct answer if Aternity is the service you are using and you need to create a trouble ticket specifically for that service. However, this answer can only be correct if Aternity is indeed the software being referenced. Always ensure you're creating a trouble ticket on the official support website for the specific software or service you're using.

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