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1. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you determine that your team needs to achieve their goal by the end of the second quarter. In this instance, which SMART criteria are you using?

a. Specific
b. Measurable
c. Attainable
d. Relevant
e. Time-bound

2. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks not related to the project’s goal. What is happening on this project?

a. The project is iterating.
b. The project is becoming more efficient.
c. The project is staying in-scope.
d. The project is going out-of-scope.

3. Consider the following scenario:
A new company project isn’t going well. The company hires outside evaluators to review the project. The evaluators tell the company that its plan has too many delays and that the company won’t be able to complete the project on time. They also identify one issue causing a delay: the company and the investors (stakeholders) have different expectations of what the completed project should be.

What step could the company have taken to avoid scope creep?

a. Require more detailed bids from the evaluators in writing
b. Have stakeholder involvement before the project begins
c. Hire a different organization to review the project
d. Make the investors adopt the company’s project expectations

4. Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project.

a. rank
b. compare
c. quantify
d. adjust

5. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the project launch?

a. Creating email templates for responding to typical questions from customers
b. Improving the response time to customer email inquiries
c. Producing an end-of-quarter report that shows a 17 percent improvement in response time
d. Meeting with your company’s head of customer service

6. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project, your customer announces that they will need their software several weeks sooner than originally expected, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

a. Change the project scope
b. Change the budget
c. Change team roles
d. Change the project goals

7. Which of the following best describes what success criteria are?

a. The amount of funds that are available for you to complete your project
b. The metrics that show whether your project accomplishes what you set out to do
c. The process to determine whether your project tasks are in-scope or out-of-scope
d. The use of the triple constraint model to manage changes to your project scope

8. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?

a. An efficiency metric
b. An engagement metric
c. An adoption metric
d. A business metric

9. A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?

a. The project manager hands over the project to the client with all of the plans and documents and considers the project a success.
b. The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
c. The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team.
d. The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.

10. As a project manager, you are writing OKRs for your team. How many key results should you try to develop for each of your project objectives?

a. One
b. Four or five
c. Two or three
d. At least six

Answer :

Final answer:

This detailed answer explains the concepts and provides examples related to project management.

Explanation:

1. The SMART criteria being used in this instance are e. Time-bound. The goal is to achieve the revenue goal by the end of the second quarter.

2. The answer is d. The project is going out-of-scope. By approving the task order change without considering its impact on other team members and the project goal, the project is going out-of-scope.

3. The step that could have helped the company avoid scope creep is b. Have stakeholder involvement before the project begins. By involving the stakeholders from the beginning, the company can align their expectations with the project plan and prevent delays and scope creep.

4. The word that fills the blank is c. quantify. Deliverables help quantify and realize the impact of the project.

5. The project launch is best represented by a. Creating email templates for responding to typical questions from customers. This is the action that was taken to improve the response time.

6. The trade-off that can be used to meet the customer's new requirements is b. Change the budget. By allocating more resources and budget to expedite the development process, the customer's new timeline can be met without changing the project's scope or goals.

7. Success criteria are best described as b. The metrics that show whether your project accomplishes what you set out to do. They are the benchmarks or metrics used to measure the success of a project.

8. Checking whether the project is progressing alongside the planned timelines is an example of an efficiency metric. It measures the efficiency of the project management process.

9. The scenario that demonstrates that the project manager landed at the intended goal is d. The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%. This is the specific goal set for the project.

10. For each project objective, a project manager should try to develop two or three key results as part of their OKRs (Objectives and Key Results).

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Final answer:

The SMART criteria being used in this instance are time-bound. The project is going out-of-scope because a team member's request disrupted another team member's work process. The company could have avoided scope creep by involving stakeholders before the project begins.

Explanation:

  1. The SMART criteria being used in this instance are Time-bound.
  2. The project is going out-of-scope because the change disrupts another team member's work process and introduces tasks not related to the project's goal.
  3. The company could have had stakeholder involvement before the project begins to avoid scope creep caused by differing expectations.
  4. Deliverables help project managers, team members, and stakeholders quantify and realize the impact of the project.
  5. The project launch is best represented by Producing an end-of-quarter report that shows a 17 percent improvement in response time.
  6. The trade-off that could be used to meet the customer's new requirements is to change the project scope.
  7. Success criteria are the metrics that show whether your project accomplishes what you set out to do.
  8. The type of metric that would be an example of checking whether the project is progressing alongside the planned timelines is a business metric.
  9. The scenario that demonstrates that the project manager landed at the intended goal is the project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.
  10. The project manager should try to develop two or three key results for each of their project objectives.

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