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As a student in the Principles of Management class at Ama Ghana University, you are expected to gain experiential knowledge to solve real-life business problems after graduation. To achieve this, the 2020 class has been divided into ten groups, each working in a management capacity with ten consulting companies in the Greater Accra Region. Your group is working with San Consulting, a project management company specializing in real estate construction and management consulting. Despite its twenty years of experience and reputation for quality service, you've observed that many of the management practices have not evolved as needed.

The accountant confirmed at the last general meeting that a percentage of San's profit margin is being lost due to inefficiencies. For example, the surveying department spent eight labor hours generating data that had already been produced two weeks prior by another unit. Unawareness of pre-existing data led to wasted efforts, and this issue has recurred. Additionally, increased demand for San's Consulting services has placed pressure on the five managers, whose duties are not clearly defined. You've observed these managers perform tasks in the operations department and other units but struggle to fulfill their responsibilities due to the ineffective organizational structure.

You and your group are expected to write a report to the top-level management team analyzing the situation at the firm.

1. Explain which of the four main management functions are not operating as they should within the firm. (3 Marks)

2. What recommendations will you make in your report to help prevent this situation or similar ones from happening again? (4 Marks)

3. Assume that the top-level management team accepts your recommendations. How can their effectiveness be evaluated three months after implementation? (4 Marks)

4. Discuss the organizational structure currently used by San’s Consulting. Would you recommend the continuous use of this structure? If yes or no, present four factors that influenced your decision regarding the right organizational structure for San’s Consulting. (5 Marks)

5. Identify and discuss the main problems the firm is likely to experience if (i) the current structure is continued or (ii) a new structure is implemented. (5 Marks)

Answer :

Answer:

The organization structure is not clearly defined, Managers are performing duties in various departments at a time.

Explanation:

San Consulting is one of the finest consulting firm in the Greater Accra Region. The firm is always a first choice for individuals who want to pursue their career in business. The Organizational structure of San Consulting is not clearly defined. San's profits are falling because management practices are not according to the other competitive organizations. The managers working at San are facing excess workload and pressure for their work. Their job descriptions is not clearly defined and they are forced to work in multiple departments at the same time due to which they are losing focus on their own work.

Questions 1: Planning, organizing, leading and controlling

Question 2: The organizational structure needs to be set and every employee should have their defined job role so they are able to complete work with efficiency.

Question 3: The profits of San consulting will rise as there will be less duplication of work and every employee will be able to focus on their own task and will work with efficiency.

Question 4: Matrix. The matrix organizational structure is not suited in this organization. The right organizational structure for San consulting will be Functional Structure.

Question 5: (i) The profits for San Consulting will decline

(ii) The profit will rise because employee will focus more on their specific tasks.

1B. Yes agree. The managers need to focus on the external environment as well to identify the opportunities and threats present which can stimulate changes for the organization.

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Rewritten by : Barada