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Answer :
Final answer:
The acronym 5W2H stands for What, When, Where, Who, How, How much, and How often, and it is used in the context of process improvement. It helps identify key aspects that need to be analyzed and improved.
Explanation:
The acronym 5W2H is used in the context of process improvement and stands for What, When, Where, Who, How, How much, and How often. These seven questions help to identify the key aspects of a process or problem that need to be analyzed and improved. For example, if a company is looking to improve its customer service, they would ask questions such as What is the problem, When does it occur, Who is involved, How is it currently being handled, How much does it cost, and How often does it happen. By answering these questions, the company can better understand the current state of the process and make informed decisions for improvement.
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