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Answer :
The three most common characteristics of careers in the Information Support and Services pathway are c, d and e.
c. require an understanding of computer and network systems: This is the core foundation of this pathway, as professionals work directly with technology. They need to troubleshoot technical issues, maintain systems, and ensure smooth operation.
d. require good communication skills: Effectively communicating with users, whether written or verbal, is crucial for providing technical support, explaining complex concepts, and resolving problems.
e. require customer service skills: These careers often involve interacting with clients or colleagues to provide assistance, answer questions, and address concerns. Patience, empathy, and a positive attitude are essential for building rapport and resolving issues effectively.
Therefore, the correct answers are c, d, and e.
While understanding business principles (a) may be beneficial in some roles, it's not a universal requirement. Graphic design skills (b) are typically not required, though some specialized areas like network diagramming might utilize them.
Complete Question;
What is a common characteristic of careers in the Information Support and Services pathway? Choose 3 correct answers.
a. require an understanding of business principles
b. require graphic design skills
c. require an understanding of computer and network systems
d. require good communication skills
e. require customer service skills
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